HOW TO RETURN AN ITEM

U.S. Return Instructions

Our return process is convenient and easy. Included with each purchase invoice is a return form with a prepaid USPS return shipping label with a return delivery confirmation sticker.

1. To ensure accurate processing, please fill out the returns form included in the box of your original purchase. There is a section for return items and the reason for your return. Include this in your return package.

2. Using the prepaid USPS Merchandise Return label included in your original order:

  • Fill out your name, address, order number and affix squarely onto the address side of your return package.
  • There is a green colored "Delivery Confirmation" sticker attached to this instructions sheet. Remove this sticker and place it near your "Merchandise Return Label" on your return package.
  • To ensure we receive your return properly, include your original order receipt inside your return package; indicating the item(s) and the reason for your return.
  • Drop your package in a secure mailbox, give it to your postal carrier or take it to your local post office.
  • Your package will be returned via U.S Priority Mail. Once we receive your return, we will deduct a $6.95 fee from the return balance due to account for the return postage.
  • The prepaid return label is optional. You are free to use your own return services at your discretion. We recommend you use a service that you can track and one that offers insurance.

U.S. Return Address

If you are not using the prepaid return label, make sure you send all online returns to:

James Perse Online Returns
7373 Flores Street
Downey CA 90242

We recommend that you choose a shipping service that allows you to track your package and that you insure your package.

 

INTERNATIONAL RETURNS INSTRUCTIONS, please click here

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