U.S. ORDERING INFORMATION

Shipping & Delivery

Shipping Fees & Delivery Services:

Service Rate per order Time frame
Standard Ground $9.95 4-8 days
Rush Air $19.95 2-3 days
Overnight Next Day $29.95 1 day
Extended Air Service
(Alaska/Hawaii/Puerto Rico)
$29.95 2-3 days

Standard Delivery

Following credit card authorization and verification, you will receive your order within approximately 4-8 days (Monday through Friday). This timeframe does not include weekends or holidays. Please note; our shipping warehouse is located in Los Angeles. If your shipping address is within California, you will generally receive your package within 2-3 days.

Rush Delivery

Orders placed before 2:00 PM EST will arrive within 2-3 days (excluding holidays and weekends); pending credit card authorization and verification.

Overnight Delivery

Orders placed for overnight service before 2:00 PM EST will ship out the day ordered and will arrive the next day (excluding holidays and weekends); pending credit card authorization and verification. Please note, at this time Saturday delivery is not available.

Extended Air Service (Alaska/Hawaii/Puerto Rico)

Following credit card authorization and verification, you will receive your order within approximately 2-3 days (Monday through Friday). This timeframe does not include weekends or holidays.

Saturday Delivery

At this time Saturday delivery service is not available.

Shipping Restrictions

Currently, we only ship within the U.S. At this time we do not offer delivery to PO boxes, APO/FPO or US Territories.

Sales Tax

Applicable sales tax will be charged to all purchases shipping to either California, Colorado, Florida, Massachusetts, Nevada, New York or Texas.

Size Charts

These charts are general size guidelines. Sizes refer to body measure and not garment dimensions. Look for further sizing information in the product description area. If you are unsure what size to get or if you are in-between sizes, we recommend you order the larger size.

 

MEN'S BODY MEASUREMENTS

Sizes012345
  XS S M L XL XXL
Chest 35 3 / 4 37 3 / 4 " 39 3 / 4 " 41 3 / 4 " 44 3 / 4 " 46 3 / 4 "
True Waist 28" 30" 32" 34" 37" 39"
Low Hip 33 3 / 4 " 35 3 / 4 " 37 3 / 4 " 39 3 / 4 " 42 3 / 4 " 44 3 / 4 "
Across Shoulder 17 1 / 2 " 18" 18 1 / 2 " 19" 19 3 / 4 " 20 1 / 4 "
Arm Length 32 3 / 4 " 33 1 / 2 " 34 1 / 4 " 35" 35 7 / 8 " 36 5 / 8 "
Inseam 32" 34" 34" 34" 34" 34"
Sizes283032333436
True Waist 28" 30" 32" 33" 34" 36"
Low Hip 33 3 / 4 " 35 3 / 4 " 37 3 / 4 " 38 3 / 4 " 39 3 / 4 " 41 3 / 4 "

Chest

Measure under arms around the fullest part of the chest. Be sure to keep tape level across back and comfortably loose.

True Waist

Measure around the narrowest part of your torso. This is usually right below your belly button. Be sure to keep tape level and comfortably loose.

Low Hip

Standing with your heels together measure around the fullest part of your hips. Your lower hip is about 8 inches from your waist.

Men's Arm Length

With your arm bent 90 degrees at the elbow measure from the center of the back of your neck to your wrist.

WOMEN'S BODY MEASUREMENTS

Sizes01234
  XS S M L XL
Bust 31 1 / 2 " 33 1 / 2 " 35 1 / 2 " 37 1 / 2 " 39"
True Waist 23" 25" 27" 29" 30 1 / 2 "
Low Hip 34" 36" 38" 40" 41 1 / 2 "
Across Shoulder 14 1 / 2 " 15" 15 1 / 2 " 16" 16 3 / 8 "
Arm Length 23" 23 1 / 2 " 24" 24 1 / 2 " 25"
Inseam 34" 34" 34" 34" 34"
SIZES2425262728293031
True Waist 23" 24" 25" 26" 27" 28" 29" 30"
Low Hip 34" 35" 36" 37" 38" 39" 40" 41"

HOW TO MEASURE

Bust

Measure under arms around the fullest part of the chest. Be sure to keep tape level across back and comfortably loose.

True Waist

Measure around the narrowest part of your torso. This is usually right below your belly button. Be sure to keep tape level and comfortably loose.

Low Hip

Standing with your heels together measure around the fullest part of your hips. Your lower hip is about 8 inches from your waist.

Women's Arm Length

Measure from your shoulder to the bottom of your wrist. Be sure to keep your arm straight at your side.

MEN'S SHOES

INTERNATIONAL EQUIVALENTS      
US 7 8 9 10 11 12
EUROPEAN 40 41 42 43 44 45

WOMEN'S SHOES

INTERNATIONAL EQUIVALENTS     
US 6 7 8 9 10
EUROPEAN 36 37 38 39 40

BIRKENSTOCK SHOE SIZE CONVERSION

BIRKENSTOCK363738394041424344
US Men's         7-7.5 8-8.5 9-9.5 10-10.5 11-11.5
US Women's 5-5.5 6-6.5 7-7.5 8-8.5 9-9.5 10-10.5      

Payment Options

Forms of Payment

We accept Visa, MasterCard, American Express and Discover/Novus.

When You Are Charged

If you pay for your order with a credit card on the web site, we charge you for all items as soon as your order ships. You will not be charged for items that are "on order" until we ship them to you.

Placing an Order

Placing an Order

Select a department from the menu navigation. Click on a category to see all the items in that section. Click on an item, choose a color, a size then 'Add to Bag'. Continue shopping for additional items or 'View Bag' to proceed to check out.

Adding items to the Shopping Bag?

After you 'Add to Bag', the items will be placed in your shopping bag until you check out. You can review your bag anytime by rolling over the Shopping Bag text or by clicking on the 'View Bag/Checkout' button. If an item that you selected is not appearing in your shopping bag, double check its availability. To remove anything from your shopping bag, click on 'Delete'.

Checking Out

Checking out is an easy four step process.

  1. Click on the 'My Bag/Checkout' button. Your shopping bag appears and you can review your order.
  2. Click on the 'Checkout' button to advance on to the 'Address' page. Here you will enter your Billing and Shipping information. Type in all your info, (make sure you use your credit card billing address for the Bill-To address to avoid delays in your order) and select your shipping method. Registered users will already have their Billing Info filled in but can still edit it or choose a different shipping address.
  3. Click on the 'Proceed' button to advance to the 'Payment' page. Verify your Billing and Shipping addresses and type in your credit card information.
  4. Click 'Process Order' to finish checking out. Your order will not be received until you click this button. A confirmation page will appear, indicating that the order has been received.

Gift Orders

During the checkout process, you will be given the option to select gift packaging. When filling out the shipping address information, be sure to check the box indicating that this order is a gift. Click ‘Continue’. You will then be given an option to include a ‘To/From’ and message with your order. All gift orders will include a gift receipt without prices shown.

Changing an Order

At the end of the check out process you will be given a final summary page that you may review and edit. Your order will not be placed until you click “submit order” and see a receipt page.

Order Confirmation

Once your order is placed you will receive a confirmation email to the email you specified during the check out process. The confirmation will contain a receipt of your order. Confirmation emails generally arrive within 1-6 hours of placing your order.

Placing an Order by Phone

If you prefer not to place your order online, you may call us with your information at: 866-466-0668.

Order Verification

When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, you may have difficulty placing your order.

When specifying shipping address information, be sure to check that the zip code, city and state are correct. If according to Fedex records, this information does not match their records, we may need to contact you to confirm. This may delay your order.

Canceling an Order

If you'd like to cancel or change your order, please call 866-466-0668 as soon as possible. We'll do everything we can to accommodate your request. However, our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered our shipping process.

Tracking an Order

If you have created an online account, you may check the status of your order by signing into your "My Account" and review your order history.

Once your order has shipped; you will receive an email confirmation that will include your tracking number.

If you have any questions regarding your order please contact customer service directly.

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