Customer Service

HOLIDAY ORDERS | RETURNS

HOLIDAY RETURN POLICY

James Perse accepts online returns of non-sale, unworn/unwashed merchandise with original tags attached within 30 calendar days from the date of delivery. All products must be returned in its original packaging and with all related accessories included. Items in gift sets may not be separated and must be returned complete in its original packaging. All refunds will be applied to the original payment method. If you return a package that does not meet this criteria, it will be denied. All denied returns will not receive a refund and will be forfeited. Original shipping fees are non-refundable. 

Please visit our Store Returns page if you wish to make a return of an online purchase at a James Perse store located in the United States. 

For more information, please contact our customer service department.

Holiday Extended Return Policy
Full price purchases made between November 2020 and December 2020 may be returned through January 15, 2021.

All Sale Merchandise is Final Sale.
No returns or exchanges.  Previous purchases are not eligible for discount.  Sale items are ineligible for price adjustments.

All Face Covers (Mask and Bandana) are Final Sale.
No returns or exchanges.

 

U.S. HOLIDAY SHIPPING CUTOFF DATES
Guaranteed delivery by December 25, 2020  
     
Shipping Service Order By  
Standard Ground December 14, 2020 11:59 PM PST
Rush Air December 18, 2020 11:59 PM PST
Overnight Next Day December 21, 2020 11:59 PM PST
Extended Air Service December 18, 2020 11:59 PM PST
(Alaska/Hawaii/Puerto Rico)