Customer Service

HOLIDAY ORDERS | RETURNS

HOLIDAY RETURN POLICY

James Perse accepts online returns of non-sale, unworn/unwashed merchandise with original tags attached within 30 calendar days from the date of delivery. All products must be returned in its original packaging and with all related accessories included. Items in gift sets may not be separated and must be returned complete in its original packaging. All refunds will be applied to the original payment method. If you return a package that does not meet this criteria, it will be denied. All denied returns will not receive a refund and will be forfeited. Original shipping fees are non-refundable. 

Please visit our Store Returns page if you wish to make a return of an online purchase at a James Perse store located in the United States. 

For more information, please contact our customer service department.

Holiday Extended Return Policy
Full price purchases made between November 1, 2018 and December 9, 2018 are eligible for an extended return period through January 8, 2019.

All Sale Merchandise is Final Sale.
No returns or exchanges.  Previous purchases are not eligible for discount.  Sale items are ineligible for price adjustments.

 

U.S. HOLIDAY SHIPPING CUTOFF DATES
Guaranteed delivery by December 25, 2018  
     
Shipping Service Order By  
Standard Ground December 14, 2018 11:59 PM PST
Rush Air December 19, 2018 11:59 PM PST
Overnight Next Day December 20, 2018 11:59 PM PST
Extended Air Service December 19, 2018 11:59 PM PST
(Alaska/Hawaii/Puerto Rico)

 

INTERNATIONAL HOLIDAY SHIPPING CUTOFF DATES
     
Destination Carrier Holiday Shipping Cutoff
Canada  DHL Express December 17, 2018
  Standard December 12, 2018
  Postal December 10, 2018
     
Mexico DHL Express December 14, 2018
  DHL Economy December 12, 2018
  Standard December 10, 2018
     
Central America DHL Express December 14, 2018
  DHL Economy December 12, 2018
     
The Caribbean DHL Express December 13, 2018
  DHL Economy December 11, 2018
  Standard December 5, 2018
     
South America DHL Express December 13, 2018
  DHL Economy December 11, 2018
     
United Kingdom DHL Express December 14, 2018
  DHL Economy December 12, 2018
  Standard December 7, 2018
  Postal December 3, 2018
     
Western Europe DHL Express December 14, 2018
  DHL Economy December 12, 2018
  Standard December 7, 2018
  Postal December 3, 2018
     
Eastern Europe DHL Express December 13, 2018
  DHL Economy December 11, 2018
  Standard December 7, 2018
  Postal December 3, 2018
     
Russian Federation DHL Express December 13, 2018
  Standard December 3, 2018
     
Middle East DHL Express December 13, 2018
  DHL Economy December 12, 2018
  Standard December 7, 2018
  Postal December 3, 2018
     
South Africa DHL Express December 13, 2018
  DHL Economy December 11, 2018
  Standard December 3, 2018
     
Africa DHL Express December 12, 2018
     
China DHL Express December 13, 2018
  Standard December 7, 2018
  Postal December 5, 2018
     
Hong Kong, Macao & Taiwan DHL Express December 14, 2018
  DHL Economy December 12, 2018
  Standard December 7, 2018
     
Japan DHL Express December 14, 2018
  Standard December 10, 2018
     
South Korea DHL Express December 13, 2018
  Standard December 11, 2018
     
Singapore DHL Express December 13, 2018
  Standard December 6, 2018
     
India DHL Express December 13, 2018
  DHL Economy December 11, 2018
  Standard December 5, 2018
     
Rest of Asia DHL Express December 12, 2018
  DHL Economy December 10, 2018
     
Australia DHL Express December 13, 2018
  DHL Economy December 11, 2018
  Standard December 5, 2018
     
New Zealand DHL Express December 13, 2018
  DHL Economy December 11, 2018
  Postal December 3, 2018
     
Pacific Islands DHL Express December 12, 2018