Customer Service

HOLIDAY ORDERS | RETURNS

HOLIDAY RETURN POLICY

James Perse accepts online returns of non-sale, unworn/unwashed merchandise with original tags attached within 30 calendar days from the date of delivery. All products must be returned in its original packaging and with all related accessories included. Items in gift sets may not be separated and must be returned complete in its original packaging. All refunds will be applied to the original payment method. If you return a package that does not meet this criteria, it will be denied. All denied returns will not receive a refund and will be forfeited. Original shipping fees are non-refundable. 

Please visit our Store Returns page if you wish to make a return of an online purchase at a James Perse store located in the United States. 

For more information, please contact our customer service department.

Holiday Extended Return Policy
Full price purchases made between November 10, 2019 and December 9, 2019 are eligible for an extended return period through January 10, 2020.

All Sale Merchandise is Final Sale.
No returns or exchanges.  Previous purchases are not eligible for discount.  Sale items are ineligible for price adjustments.

 

U.S. HOLIDAY SHIPPING CUTOFF DATES
Guaranteed delivery by December 25, 2019  
     
Shipping Service Order By  
Standard Ground December 12, 2019 11:59 PM PST
Rush Air December 19, 2019 11:59 PM PST
Overnight Next Day December 20, 2019 11:59 PM PST
Extended Air Service December 19, 2019 11:59 PM PST
(Alaska/Hawaii/Puerto Rico)

 

INTERNATIONAL HOLIDAY SHIPPING CUTOFF DATES
     
Destination Carrier Holiday Shipping Cutoff
Canada  Express December 16, 2019
  Standard December 11, 2019
  Postal December 9, 2019
     
Mexico Express December 13, 2019
  Standard December 11, 2019
  Postal December 2, 2019
     
Central America Express December 13, 2019
  Standard December 11, 2019
     
The Caribbean Express December 12, 2019
  Standard December 9, 2019
     
South America Express December 12, 2019
  Standard December 10, 2019
     
United Kingdom Express December 13, 2019
  Standard December 6, 2019
  Postal December 2, 2019
     
Europe Express December 13, 2019
  Standard December 6, 2019
  Postal December 2, 2019
     
Russian Federation Express December 12, 2019
  Standard December 2, 2019
     
Middle East Express December 12, 2019
  Standard December 6, 2019
  Postal December 2, 2019
     
Africa Express December 11, 2019
  Standard December 2, 2019
     
China Express December 12, 2019
  Standard December 6, 2019
  Postal December 4, 2019
     
Hong Kong, Macao & Taiwan Express December 13, 2019
  Standard December 6, 2019
     
Japan Express December 13, 2019
  Standard December 9, 2019
     
South Korea Express December 12, 2019
  Standard December 10, 2019
     
India Express December 12, 2019
  Standard December 4, 2019
     
Rest of Asia Express December 11, 2019
  Standard December 6, 2019
     
Australia Express December 12, 2019
  Standard December 6, 2019
  Postal December 2, 2019
     
New Zealand Express December 12, 2019
  Standard December 10, 2019
  Postal December 2, 2019
     
Pacific Islands Express December 11, 2019