Customer Service
U.S. ORDERING INFORMATION
Shipping & Delivery
Shipping Fees & Delivery Services:
| Service | Rate per order | Time frame |
|---|---|---|
| Standard Ground | $9.95 | 4-8 days |
| Rush Air | $19.95 | 2-3 days |
| Overnight Next Day | $29.95 | 1 day |
| Extended Air Service (Alaska/Hawaii/Puerto Rico) |
$29.95 | 2-3 days |
Standard Delivery
Following credit card authorization and verification, you will receive your order within approximately 4-8 days (Monday through Friday). This timeframe does not include weekends or holidays. Please note; our shipping warehouse is located in Los Angeles. If your shipping address is within California, you will generally receive your package within 2-3 days.
Rush Delivery
Orders placed before 2:00 PM EST will arrive within 2-3 days (excluding holidays and weekends); pending credit card authorization and verification.
Overnight Delivery
Orders placed for overnight service before 2:00 PM EST will ship out the day ordered and will arrive the next day (excluding holidays and weekends); pending credit card authorization and verification. Please note, at this time Saturday delivery is not available.
Extended Air Service (Alaska/Hawaii/Puerto Rico)
Following credit card authorization and verification, you will receive your order within approximately 2-3 days (Monday through Friday). This timeframe does not include weekends or holidays.
Saturday Delivery
At this time Saturday delivery service is not available.
Shipping Restrictions
Currently, we only ship within the U.S. At this time we do not offer delivery to PO boxes, APO/FPO or US Territories.
Sales Tax
Applicable sales tax will be charged to all purchases shipping to either California, Colorado, Florida, Hawaii, Massachusetts, Nevada, New York or Texas.
Size Charts
These charts are general size guidelines. Sizes refer to body measure and not garment dimensions. Look for further sizing information in the product description area. If you are unsure what size to get or if you are in-between sizes, we recommend you order the larger size.
MEN'S BODY MEASUREMENTS
| Sizes | 0 | 1 | 2 | 3 | 4 | 5 |
|---|---|---|---|---|---|---|
| XS | S | M | L | XL | XXL | |
| Chest | 35 3 / 4 | 37 3 / 4 " | 39 3 / 4 " | 41 3 / 4 " | 44 3 / 4 " | 46 3 / 4 " |
| True Waist | 28" | 30" | 32" | 34" | 37" | 39" |
| Low Hip | 33 3 / 4 " | 35 3 / 4 " | 37 3 / 4 " | 39 3 / 4 " | 42 3 / 4 " | 44 3 / 4 " |
| Across Shoulder | 17 1 / 2 " | 18" | 18 1 / 2 " | 19" | 19 3 / 4 " | 20 1 / 4 " |
| Arm Length | 32 3 / 4 " | 33 1 / 2 " | 34 1 / 4 " | 35" | 35 7 / 8 " | 36 5 / 8 " |
| Inseam | 32" | 34" | 34" | 34" | 34" | 34" |
| Sizes | 28 | 30 | 32 | 33 | 34 | 36 |
|---|---|---|---|---|---|---|
| True Waist | 28" | 30" | 32" | 33" | 34" | 36" |
| Low Hip | 33 3 / 4 " | 35 3 / 4 " | 37 3 / 4 " | 38 3 / 4 " | 39 3 / 4 " | 41 3 / 4 " |
Chest
Measure under arms around the fullest part of the chest. Be sure to keep tape level across back and comfortably loose.
True Waist
Measure around the narrowest part of your torso. This is usually right below your belly button. Be sure to keep tape level and comfortably loose.
Low Hip
Standing with your heels together measure around the fullest part of your hips. Your lower hip is about 8 inches from your waist.
Men's Arm Length
With your arm bent 90 degrees at the elbow measure from the center of the back of your neck to your wrist.
WOMEN'S BODY MEASUREMENTS
| Sizes | 0 | 1 | 2 | 3 | 4 |
|---|---|---|---|---|---|
| XS | S | M | L | XL | |
| Bust | 31 1 / 2 " | 33 1 / 2 " | 35 1 / 2 " | 37 1 / 2 " | 39" |
| True Waist | 23" | 25" | 27" | 29" | 30 1 / 2 " |
| Low Hip | 34" | 36" | 38" | 40" | 41 1 / 2 " |
| Across Shoulder | 14 1 / 2 " | 15" | 15 1 / 2 " | 16" | 16 3 / 8 " |
| Arm Length | 23" | 23 1 / 2 " | 24" | 24 1 / 2 " | 25" |
| Inseam | 34" | 34" | 34" | 34" | 34" |
| SIZES | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 |
|---|---|---|---|---|---|---|---|---|
| True Waist | 23" | 24" | 25" | 26" | 27" | 28" | 29" | 30" |
| Low Hip | 34" | 35" | 36" | 37" | 38" | 39" | 40" | 41" |
HOW TO MEASURE
Bust
Measure under arms around the fullest part of the chest. Be sure to keep tape level across back and comfortably loose.
True Waist
Measure around the narrowest part of your torso. This is usually right below your belly button. Be sure to keep tape level and comfortably loose.
Low Hip
Standing with your heels together measure around the fullest part of your hips. Your lower hip is about 8 inches from your waist.
Women's Arm Length
Measure from your shoulder to the bottom of your wrist. Be sure to keep your arm straight at your side.
MEN'S SHOES
| INTERNATIONAL EQUIVALENTS | ||||||
|---|---|---|---|---|---|---|
| US | 7 | 8 | 9 | 10 | 11 | 12 |
| EUROPEAN | 40 | 41 | 42 | 43 | 44 | 45 |
WOMEN'S SHOES
| INTERNATIONAL EQUIVALENTS | |||||
|---|---|---|---|---|---|
| US | 6 | 7 | 8 | 9 | 10 |
| EUROPEAN | 36 | 37 | 38 | 39 | 40 |
Forms of Payment
Payment Options
We accept Visa, MasterCard, American Express, Discover/Novus and PayPal.
When You Are Charged
If you pay for your order with a credit card on the web site, we charge you for all items as soon as your order ships. You will not be charged for items that are "on order" until we ship them to you.
Placing an Order
Placing an Order
Select a department from the menu navigation. Click on a category to see all the items in that section. Click on an item, choose a color, a size then 'Add to Bag'. Continue shopping for additional items or 'View Bag' to proceed to check out.
Adding items to the Shopping Bag?
After you 'Add to Bag', the items will be placed in your shopping bag until you check out. You can review your bag anytime by rolling over the Shopping Bag text or by clicking on the 'View Bag/Checkout' button. If an item that you selected is not appearing in your shopping bag, double check its availability. To remove anything from your shopping bag, click on 'Delete'.
Checking Out
Checking out is an easy four step process.
- Click on the 'My Bag/Checkout' button. Your shopping bag appears and you can review your order.
- Click on the 'Checkout' button to advance on to the 'Address' page. Here you will enter your Billing and Shipping information. Type in all your info, (make sure you use your credit card billing address for the Bill-To address to avoid delays in your order) and select your shipping method. Registered users will already have their Billing Info filled in but can still edit it or choose a different shipping address.
- Click on the 'Proceed' button to advance to the 'Payment' page. Verify your Billing and Shipping addresses and type in your credit card information.
- Click 'Process Order' to finish checking out. Your order will not be received until you click this button. A confirmation page will appear, indicating that the order has been received.
Gift Orders
During the checkout process, you will be given the option to select gift packaging. When filling out the shipping address information, be sure to check the box indicating that this order is a gift. Click ‘Continue’. You will then be given an option to include a ‘To/From’ and message with your order. All gift orders will include a gift receipt without prices shown.
Changing an Order
At the end of the check out process you will be given a final summary page that you may review and edit. Your order will not be placed until you click “submit order” and see a receipt page.
Order Confirmation
Once your order is placed you will receive a confirmation email to the email you specified during the check out process. The confirmation will contain a receipt of your order. Confirmation emails generally arrive within 1-6 hours of placing your order.
Placing an Order by Phone
If you prefer not to place your order online, you may call us with your information at: 866-466-0668.
Order Verification
When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, you may have difficulty placing your order.
When specifying shipping address information, be sure to check that the zip code, city and state are correct. If according to Fedex records, this information does not match their records, we may need to contact you to confirm. This may delay your order.
Canceling an Order
If you'd like to cancel or change your order, please call 866-466-0668 as soon as possible. We'll do everything we can to accommodate your request. However, our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered our shipping process.
Tracking an Order
If you have created an online account, you may check the status of your order by signing into your "My Account" and review your order history.
Once your order has shipped; you will receive an email confirmation that will include your tracking number.
If you have any questions regarding your order please contact customer service directly.