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FAQ's

Do I have to register for an account to place an order?

No, we do not require customers to register for an account to place an online order.

How do I register for an account?

To register for an account, you will need to have a valid email address and choose a password. To begin, click here.

What if my account information changes?

If your account information changes; you can simply sign in and edit your information. This includes the ability to change your sign in email and password. To sign into your account, click here.

How do I subscribe/unsubscribe to James Perse emails?

To subscribe, simply click the subscribe link on the bottom of our website.

Each one of our emails comes with the option to unsubscribe at anytime. To unsubscribe, click the unsubscribe link found at the bottom of the email. If you have an online account, you may also unsubscribe by signing into your account and editing your email preferences.

What forms of payment can I use?

We accept Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay and Klarna.

Can I be notified when an item is back in stock?

To receive an email notification when an item is back in stock, join the waitlist from the product page or contact customer service, click here.

I can't find an item I am looking for. What should I do?

Online you can search either by style number or keyword. Simply type the term you are looking for into the search box located on the top right hand corner of your screen. If you continue to have difficulties finding a particular item, please contact customer service for assistance, click here

How do I determine the shipping charges on my order?

To view our shipping and delivery information, click here.

How can I make sure my order went through?

Once you successfully place an order, you will view a receipt page. On this page will be your order confirmation number. If you do not see a receipt page after submitting your order, your order has not been placed. A copy of your receipt will also be emailed to the email address that you specified on your order. You will receive this email typically between 1-6 hours after placing your order.

How will I know that my order has shipped?

As soon as your order ships, we will send an email confirming the shipment. This email will provide you the tracking information for your package. If you have any questions regarding your order, please contact customer service, click here.

How long does delivery take?

The delivery time depends on the shipping service you choose. To learn more about our shipping and delivery services, click here.

How do I order a gift for someone?

We offer gift boxes and wrapping on all orders. When placing an order, you will be given the option to indicate if your order is a gift. Simply check the box next to 'is this order a gift?' in your address section during the check out process. If you are ordering by telephone, simply tell one of our customer service agents that your order is a gift. To contact customer service, click here.

I purchased a gift card in a store. Can I use this gift card to purchase online?

No. At this time we are unable to accept gift cards towards online purchases.

Can I return a store purchase to your online store?

At this time, we can not accept store purchases returned to our online store.

Can I return an online purchase to a James Perse store?

U.S. Orders: Yes. Simply bring a copy of your original receipt.
International Orders: At this time, James Perse International retail store locations cannot accept returns from online orders. To read our complete returns policy, click here.

How do I return something I ordered?

To read our instructions on how to return an item, click here.

Do you ship internationally?

JamesPerse.com has partnered with a trusted third-party company, Global-e, to fulfill orders for our international customers. To read instructions on how to place an order through Global-e, click here.

Do you ship to APO/FPO?

No. At this time we do not offer shipping to APO/FPO.

Do you ship to PO boxes?

No. Our shipping provider does not allow packages to be delivered to PO boxes.

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